IT Support Technician

Overview

Sheridan College’s IT Support Technician Certificate Program uses tools and techniques embraced by TestOut, CompTIA, Cisco, and Microsoft to prepare you to become a valuable asset to any company or organization.

At Sheridan College, you will learn the foundational concepts that will prepare you to take up to five certification exams including: CompTIA’s A+, Linux +, and Networking + exams and Microsoft MCSA: Windows 10 (two exams) and MCSA: Windows Server 2012 (three exams) certifications.

As a student, you will use many industry-approved learning tools that prepare you for the certification exams demanded in the workplace. Students enjoy small class sizes and direct access to faculty. As a distance-learning student, you determine when to study because learning tools are available to you at all times. Course timelines are designed to support student success and ensure readiness for certification exams.

Why Sheridan College?

• Become prepared for the certification exams demanded in the workplace by using our industry-approved learning tools.
• Enjoy small class sizes, individual attention and guidance, and advanced online learning environments.
• The IT Support Technician Certificate Program is available completely online.

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Careers & Industry Outlook

Computers have forever changed the way we work, connect, share and communicate.  Technology is now an integral part of any business, so demand is high for IT support technicians who have the skills needed to install, repair, secure, configure, and manage computer hardware, operating systems, and software.

Industry Projections

• The U.S. Bureau of Labor Statistics predicts that by 2026, nearly 87,100 jobs will be added to this field, an increase of 10 percent.

Job Types

IT support technicians work for a wide variety of companies to support clients or employees by resolving technical problems, answering questions, and maintaining a company’s network, software, and equipment. Sheridan College’s IT Support Technician Certificate Program will prepare you for entry to mid-level job opportunities in the support of desktop and mobile computer hardware, software, network infrastructure and cabling.

You can join a related field like:

Curriculum & Outcomes

Certificate

IT Support Technician certificate prepares students for entry-level support positions through the introduction of basic hardware, software, security, and networking concepts. Throughout the program students learn the foundational concepts that prepare them to take up to 5 certification exams including: CompTIA’s A+, Linux +, and Networking + exams and various Microsoft Windows and Server certifications.

Program Outcomes

• Demonstrate set-up and basic maintenance of network systems including network operating systems, clients, and servers.
• Configure network devices such as routers, switches, and firewalls.
• Create programming and scripting for use in an enterprise network environment.
• Implement computer network security measures.

Faculty

Our instructors are experienced IT professionals who bring their real-world expertise to the classroom, helping you master the
fundamentals of Computer Networking Administration. We believe in providing a personalized learning environment, which is why
we keep our class sizes small and our instructor-to-student ratios low. This allows for frequent, direct feedback and plenty of faculty assistance both inside and outside the classroom.

To ensure our curriculum is up-to-date and relevant, we collaborate with an advisory group of IT professionals from various industries. They provide valuable input on the technology and skills needed to succeed in the field, so you can be confident that what you’re learning aligns with industry demands. Though this is an online program, we do work with industry partners in our communities to support internships when available

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Related Programs

Your path doesn’t stop here—discover related programs that open new doors and broaden your career potential. Sheridan College is here to help you find the best fit for your journey.