IT Support Technician Certificate*

Sheridan Gillette College Wyoming student working at computer

IT Support Technician Certificate*

  • IT Support Technician Certificate*

Sheridan College, Gillette College
To see program curriculum, click on a degree option below
Degree Options: Certificate 

IT support technicians repair, install, configure, secure and manage computer hardware, operating systems and software for clients or employees. NWCCD’s IT Support Technician Certificate Program will help you lay the foundation for a successful career in information technology and prepare you to take up to five industry-standard exams that you will need for the workplace. Available through both Sheridan College and Gillette College, the IT Support Technician Certificate Program is offered completely online.


Industry Outlook

Computers have forever changed the way we work, connect, share and communicate.  Technology is now an integral part of any business, so demand is high for IT support technicians who have the skills needed to install, repair, secure, configure, and manage computer hardware, operating systems and software. The U.S. Bureau of Labor Statics predicts that by 2026, nearly 87,100 jobs will be added to this field, an increase of 10%.


Careers and Opportunities

IT support technicians work for a wide variety of companies to support clients or employees by resolving technical problems, answering questions, and maintaining a company’s network, software, and equipment. NWCCD’s IT Support Technician Certificate Program will prepare you for entry to mid-level job opportunities in the support of desktop and mobile computer hardware, software, network infrastructure and cabling.

You can join a related field like:

  • Computer technician
  • Help desk technician
  • IT support specialist
  • Tech support engineer


Our Program

NWCCD’s IT Support Technician Certificate Program uses tools and techniques embraced by TestOut, CompTIA, Cisco and Microsoft to prepare you to become a valuable asset to any company or organization. As a student, you will learn the foundational concepts that will prepare you to take up to five certification exams including: CompTIA’s A+, Linux +, and Network + exams and Microsoft MCSA: Windows 10 (two exams) and MCSA: Windows Server 2016 (one of three exams) certifications.


You will use many industry approved learning tools that prepare you for the certification exams demanded in the workplace.

As a student, you will enjoy small class sizes, low instructor-to-student ratios and advanced online learning environments. You will also receive regular feedback and direct access to faculty outside the classroom. As a distance-learning student, you have the flexibility to study and submit work when convenient because learning tools are available to you at all times. You will also have access to courseware and certification exams at a discount compared to full retail pricing.

Research additional employment information by viewing this program’s gainful employment page.


Faculty and Community

At NWCCD, our instructors have years of experience working in the IT field and use their expertise to help you learn the fundamentals of IT support. Course timelines are designed to support student success and ensure readiness for certification exams. Many local businesses offer internship opportunities for NWCCD’s goal-oriented students ready for real-world jobs and application.


Northern Wyoming Community College District (NWCCD) is a multi-campus community college serving Sheridan, Campbell, and Johnson Counties.

Sheridan College

1 Whitney Way
Sheridan, WY 82801
Phone: 307-675-0505
Phone: 888-675-0505

Gillette College

300 West Sinclair
Gillette, WY 82718
Phone: 307-681-6000
Phone: 888-681-6070