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SOFTWARE/HARDWARE REQUEST PROCESS

In order to clarify the steps and appropriate channels of communication for all information technology hardware and software requests the following process and form have been developed:

  1. Employees must submit a “NWCCD: Hardware/Software Request Form” below. Whether this is “new” software/hardware or a request for an upgrade, patch or installation to accommodate existing software – a request must be submitted.
  2. Once the form is filled out, and a request is submitted, it will be automatically emailed to the Director of Information Technology Services as well as the VP for Administration for review.
  3. The current infrastructure must support the equipment requested.
  4. After initial review the form will be forwarded to the dean, director, or department head for the area requesting the software/hardware.
  5. The request form must receive the approval of the following individuals before any purchase can be made:
    1. Director of Information Technology Services
    2. VP for Administration
    3. Dean, Director or Department head for the area requesting the purchase
  6. Should a consensus for approval be reached between the individuals listed above, all arrangements for purchasing, installation and setup must occur between the requesting party and the Director of Information Technology Services.
  7. All requests must adhere to the following deadlines for submission to guarantee installation for a given term(this includes One Mill requests):
    1. Requests for software/hardware to be installed prior to the start of Fall term must be approved by June 1st.
    2. Requests for software/hardware to be installed prior to the start of Spring term must be approved by November 1st.
    3. Requests for software/hardware to be installed prior to the start of Summer term must be approved by April 1st.
  8. Any request that entails remodeling of a room or space should go through the planning committee and should not be submitted for approval through this process.

Software / Hardware Request Form

Basic Information
  1. (required)
  2. (valid email required)
  3. What are you requesting? (check all that apply)
  4. Does this purchase require support/licensing fees to be paid on an annual basis?
If SOFTWARE is requested
  1. Will this software be required to interface with Student data or Ellucian's Colleague application?||
If HARDWARE is requested
Summary
  1. (required)
  2. (required)