Workbooks for Webinars:

4 Disciplines of Execution by Dr. Stephen Covey and Chris McChesney – There is no workbook for this Webinar

7 Habits of Manager by Dr. Stephen Covey – There is no workbook for this Webinar

A Manager’s Guide to Communicating Unpopular Decisions

Building Better Team Communication

Building Trust Across Organizational Lines

Business Proofreading & Editing

Communicate with Tact & Finesse

Communicating Thru Email Top 10 Do’s & Don’ts

Create Better Understanding Through Active Listening

Creative Team-Building Ideas & Activities

Delegation Skills for Managers

Effective Criticism and Discipline Skills

Extinguishing Burnout and Eliminating Job Overload

Getting Results without Authority

Handling Emotions Under Pressure

How to Conduct Effective Interviews  -  (You may only want to print out the first 14 pages as the rest are sample questions.)

How to Conduct Effective Meetings

How to Create & Present Compelling Business Arguments for Your Ideas (Will be emailed prior to the webinar)

How to Deliver Grand Slam Customer Service

How to Effectively Handle Customer Complaints

How to Give Effective Performance Feedback to Employees

How to Manage Time & Priorities

Making a Difficult, Dry Subject Interesting and Easy for Listeners

Master the Secrets of Persuasive Communication

Setting Clear Goals & Performance Expectations for Employees

Simple, Quick, & Stress-Free Organizational Strategies

The Secrets of Building Team Player Thinking

The Working Woman’s Guide to Creating Balance & Letting Go of Stress

Top 10 Public Speaking Mistakes

Up-To-Date Tips & Techniques for Keeping Your Customer Satisfied